Wholesale Terms & Conditions

MINIMUM ORDER  $US 350 Opening order/ re-order $250 (storage) $300 (cestas) / 2 units per SKU

PAYMENT TERMS

Orders placed directly or through ShoppeOnline require a working Credit Card # be provided at time of order. For all new clients: a 25% deposit is required at time of order for orders with delivery date in 1-3 months. For ALL clients: orders placed with delivery date beyond 3 months, a 25% deposit will be processed 45 days prior to delivery. Balance due (outstanding PO balance plus shipping costs & $15-20 handling fee) will be processed using card on file BEFORE order ships. Direct orders will be invoiced through Quickbooks. Orders placed on Faire follow Faire's terms. AN ORDER WILL NOT SHIP WITHOUT PAYMENT CONFIRMATION. Late payments will assess a fee of 10% per month post Net60.

LEAD TIME ( 5- 7 weeks)

45 days before requested ship date all orders will be written, bundled with other orders, & sent to the artisans. Most orders will ship from Guatemala to Maryland within 4-5 weeks of receipt of order. The next 1-2 weeks the order will be processed for delivery. It will ship to you within 5- 7 weeks of receipt of order. Large orders may take longer but we will provide a true estimated time of delivery at the time order is placed. We appreciate more lead time if you are flexible about receipt of product so we can better coordinate production with the artisans.

CUSTOM ORDERS / VARIATIONS IN PRODUCT

Every order with ixoq is considered a custom order and all production is done in small batches. Due to our use of locally sourced (in Guatemala) sustainable resources (recycled plastic cord & upcycled jasppe fabrics), we cannot guarantee that the colors will exactly match those in the catalog but they will match within a given order.

CANCELATION / RETURNS

We want our customers to be happy and will work with you to get the products you desire. We accept changes to the order up to the 45 day deadline. We accept returns if the item is damaged or differs in design or more than 2 cm in measurements from the published specs. Everything we sell is hand made and custom produced so we cannot accept returns based on slight variations in design, color, measurement, or change of mind. A 50% restocking fee will be charged for returns made for any reason other than those listed here. If after a few months a product is not moving we're happy to discuss exchange. ORDERS CANCELED WITHIN 45 DAYS OF REQUESTED SHIP DATE WILL BE CHARGED 50% OF THE TOTAL ORDER VALUE.

CURRENCY

All prices are quoted in $US

INTERNATIONAL ORDERS

We accept international orders through Faire or with a US shipping address

TAXES

ixoq charges a 6% sales tax unless Reseller # is provided